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Returns & Exchanges
Change your mind? Need a different size or color? As long as your product is unworn (i.e., unscratched soles on boots), unused (for bags and leather goods), or unwashed (all jeans and other apparel) and within 30 days of receipt, all you need to do is the following:
How to Make a Return
Returning or exchanging our products is always free and easy!
Check your box for an envelope containing the pre-paid shipping label and instruction form.
Head to returns.tecovas.com (the quickest method!) or fill out the included form, making sure to check the appropriate 'exchange' or 'refund' box.
Use the pre-paid shipping label to send the product(s) back to us in their original packaging!
You'll get emails as soon as your return has been processed. Please allow 1-2 business days for online returns to be processed and/or shipped, and 10-14 days for returns using the in-box form.
See below for more
- Do you offer free returns & exchanges?
- Yes! Returns & exchanges for unworn items are always free at Tecovas. We even include a free peel-off shipping label and instructions right in the box!
- What is your return policy?
- Returns and exchanges are 100% free for items in unworn or unused condition (i.e., original tags, unworn & unwashed, no scuffs on the soles of boots) within 30 days of receipt. If you're buying boots, we encourage you to try them on carpet to avoid scratching the outsoles!
Buying Tecovas as a holiday gift? We adjust our returns policy during the holidays to accept exchanges through January 15th, no matter when the purchase happened! See more Holiday FAQs here.
- How do I return or exchange my order?
- To start a return or exchange, simply head to returns.tecovas.com (the quickest method!) or fill out the return form included in the box indicating what you'd prefer. With either method, you can use the pre-paid shipping label included with your order to mail your package back to us! We'll send you a notification as soon as your refund has been processed, or your requested exchange is on its way. Please allow 1-2 business days for online returns to be processed and/or shipped and 10-14 days for returns using the in-box form.
Looking to return in person? Bring your package to a Happy Returns location near you for an instant refund! Please note, exchanges are not accepted at Happy Returns locations at this time.
For any questions, feel free to shoot us a note at email@example.com.
- How do I get a return label?
- All Tecovas orders are shipped with an envelope containing a free pre-paid shipping label and instructions right in the box! If you misplaced or cannot find yours, you can always print off a new one after processing your return at returns.tecovas.com.
Need a label emailed to you directly? Just shoot us a note at firstname.lastname@example.org!