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FREE EXPEDITED CHRISTMAS SHIPPING 12/15-12/17!
How do I know what size I am?

Tecovas boots fit true to size (i.e., you should probably order what you normally wear). Once you’ve bought a pair that fits, the same size will always fit. See our Fit Guide for more info about sizing and our Try-On Guide for detailed fit instructions. Here are a few sizing tips from the pros:

  • If you are typically between two women's half sizes (e.g., 8 and 8.5), order the smaller of the two! Unlike many brands, we use standard U.S. sizing, which means only one full size difference between men's and women's sizes.
  • If you are going to measure your feet, measure them in the evening when they are largest!
  • Still not sure what to buy? When in doubt, go with your dress shoe size! Typically, athletic shoes run small (i.e., your number size will be larger than normal), but dress shoes tend to run true to size.
Do y'all have a size conversion chart?

Yes! You can use this handy chart to compare men's, women's and other country standard sizing.

When will my boots arrive?

Our boots typically ship from our Austin warehouse 1-2 business days after the order is placed. Please note that our warehouse only ships out boots on Monday-Friday and FedEx (our carrier) considers business days Monday-Friday. Here's what you can expect for arrival based on the shipping option you selected:

  • Free Shipping - Our free shipping ships via FedEx Ground and typically takes 2-5 business days to reach its destination. FedEx Ground business days are Monday-Friday.
  • 2 Business Day Shipping - If you ordered before 1pm CST on a Monday-Friday, these will arrive in 2 business days by end-of-day (if you ordered after 1pm, add 1 business day). FedEx Priority business days are Monday-Friday.
  • Next Business Day Shipping - If you ordered before 1pm CST on a Monday-Friday, these will arrive the next business day by the end of the day (if you ordered after 1pm, add 1 business day). FedEx Priority business days are Monday-Friday (not Saturday or Sunday).

You will get an email with tracking information as soon as your order ships from our warehouse! Please allow 12 hours for the tracking number to work (it is generated before the package leaves the facility).

What is your return policy?

Returns for Refund

Returns are complimentary for items that are returned in new and unworn condition (e.g., the sole paint is not scratched at all) within 30 days of your receipt of the items. We want to make things easy for you, so we’ve included a free return shipping label and instructions in your box!

To initiate a return, place the item(s) in your re-sealed shipper box and drop it off at a FedEx location (no RMA required). Please allow 5-7 business days for the order to reach our warehouse and another 3-5 business days for us to process the return.

Holiday Return Policy Extension

Buying boots as a holiday gift? We'll accept and returns & exchanges (on unworn products in new condition) through January 31, 2018 if the items were bought as a holiday gift!

In-Person Returns with Happy Returns

We now accept free in-person returns at all Happy Returns locations around the country! Please visit a Happy Returns location within 30 days of the date of receipt of your order, and bring your eligible item(s) and email address used to purchase the item(s). Happy Returns will process your transaction, and your refund will be initiated immediately.

Please note that items must be in new and unworn condition to be eligible for return. Exchanges are not accepted at Happy Returns locations at this time; for exchanges, please use the enclosed instructions for mailing item(s) back.

Find your closest Happy Returns location here!

What about exchanges?

Exchanging Items

We are happy to accept exchanges on new and unworn merchandise for 30 days after receipt. Simply follow the instructions that were included in the box and use the included free return label to send item(s) back to us to initiate an exchange!

Please allow 5-10 business days for us to process the exchange, which will then be sent back via free FedEx Ground shipping (3-5 business days).

Need sizing or exchange advice? Shoot us a note at howdy@tecovas.com!

Holiday Exchange Policy

Buying boots as a holiday gift? We'll accept returns & exchanges (on unworn products in new condition) through January 31, 2018 if the items were bought as a holiday gift!

What is your holiday return policy?

We love when people gift Tecovas! To make holiday gifting easier, we extend our return & exchange policy beyond our typical 30 days. For any products purchased as holiday gifts, we will accept returns & exchanges through January 31, 2018.

How do I tell if my boots fit?

Great question! Please consult our Try-On Guide once you’ve made your after purchase. Here's the short version:

  • If you can, try your shoes on in the evening when your feet are the largest.
  • They should not be too easy to put on at first (you should hear a nice "plop" once your heel falls into place).
  • Be careful not to press down on the toe box as this can cause permanent damage (our boots don't have steel toes)!
  • A small amount of heel slippage (up to half an inch) is normal and expected until the sole breaks in. Sole damage makes them ineligible for return!
  • Note: Please try on boots on a carpeted surface until you’ve decided to keep them. Sole damage makes them ineligible for return!
How do I take care of my boots?

Your boots should last for many years with proper care and resoling. Here are some quick care tips!

Calfskin leather:

  • Store boots in a dry and dark place
  • Alternate boot-wearing days to allow boots to properly dry out
  • Ideally, keep boots stuffed with tissue, newspaper, or a cedar shoe tree that does not stretch the leather
  • Brush dirt off after every wear with a horsehair brush, using a damp cloth if necessary
  • Conditioning: We recommend conditioning every 1-2 months, depending on how often they're worn. This process may leave the boots with a slightly 'matte' finish. Bickmore's Bick 4 conditioner is a great one that we would recommend! Here’s how to condition your boots:
    1. 1. Remove all dirt or dust with horsehair brush or damp cloth.
      2. While boots are still damp, lightly apply a conditioner (e.g., Bick 4) over the entire boot, ideally with your fingers but can also do with a brush.
      3. Let conditioner dry, then buff with horsehair brush.
  • Polishing: Ideally, you should polish only after conditioning, but it's entirely based on preference. If the boots are clean and you don't have time to condition, using a spray shine (sparingly) should be fine! We don’t have a specific polish recommendation other than using a neutral polish to avoid colors not matching. Ideally, use wax-based polish, but any neutral polish should work just fine. Here’s how to polish your boots:
    1. 1. After conditioning and buffing the boots (so they are dry), apply a thin coat of wax-based neutral polish to all the areas you wish to shine. The entire area to be shined should be covered with a slightly shiny layer.
      2. Let the polish dry, then brush off with a soft cloth.
      3. Buff with a horsehair brush to the desired level of shine.
  • Resoling: It is normal for the leather soles to wear out anywhere between a few months to a few years, depending on frequency of wear, weight & gait of the wearer, and outdoor conditions of wear. We recommend heading to your local cobbler for a resole (and recapping rubber heels if necessary). We’d generally recommend a half-sole resole, which would only replace the worn-out part of the outsole, maintaining the original peg construction. This typically runs anywhere from $50 to $100 depending on the cobbler!

Suede leather:

  • Store boots in a dry and dark place
  • Alternate boot-wearing days to allow boots to properly dry out
  • Ideally, keep boots stuffed with tissue, newspaper, or a cedar shoe tree that does not stretch the leather
  • Brush dirt off after every wear with a horsehair brush, using a damp cloth if necessary
  • Conditioning & Polishing: Do not condition or polish your suede leather as you would with smooth or exotic leathers! This will damage the suede.
  • Cleaning Suede: It is normal for suede leather to hold dirt more easily than smooth leathers, which can make them more difficult to clean. The best way to clean suede is either using a cleaner designed specifically for suede (e.g., Bickmore Suede & Nubuck Cleaner) or using a suede ‘eraser.’ In the latter case, you may use an eraser to lightly scrub dirty areas, following up with buffing the nap (the ‘fuzz’) clean with a suede brush.
  • Resoling: It is normal for the leather soles to wear out anywhere between a few months to a few years, depending on frequency of wear, weight & gait of the wearer, and outdoor conditions of wear. We recommend heading to your local cobbler for a resole (and recapping rubber heels if necessary). We’d generally recommend a half-sole resole, which would only replace the worn-out part of the outsole, maintaining the original peg construction. This typically runs anywhere from $50 to $100 depending on the cobbler!

Ostrich leather:

  • In general, you should care for your ostrich boots in the same way that you’d care for your smooth leather or calfskin boots
  • Store boots in a dry and dark place
  • Alternate boot-wearing days to allow boots to properly dry out
  • Ideally, keep boots stuffed with tissue, newspaper, or a cedar shoe tree that does not stretch the leather
  • Brush dirt off after every wear with a horsehair brush, using a damp cloth if necessary
  • Conditioning: We recommend conditioning every 1-2 months, depending on how often they're worn. This process may leave the boots with a slightly 'matte' finish. Bickmore's Exotic Cleaner is a great one that we would recommend! Here’s how to condition your boots:
    1. 1. Remove all dirt or dust with horsehair brush or damp cloth.
      2. While boots are still damp, lightly apply a conditioner (e.g., Bick 4) over the entire boot, ideally with your fingers but can also do with a brush.
      3. Let conditioner dry, then buff with horsehair brush.
  • Polishing: Ideally, you should polish only after conditioning, but it's entirely based on preference. If the boots are clean and you don't have time to condition, using a spray shine (sparingly) should be fine! We don’t have a specific polish recommendation other than using a neutral polish to avoid colors not matching. Ideally, use wax-based polish, but any neutral polish should work just fine. Here’s how to polish your boots:
    1. 1. After conditioning and buffing the boots (so they are dry), apply a thin coat of wax-based neutral polish to all the areas you wish to shine. The entire area to be shined should be covered with a slightly shiny layer.
      2. Let the polish dry, then brush off with a soft cloth.
      3. Buff with a horsehair brush to the desired level of shine.
  • Resoling: It is normal for the leather soles to wear out anywhere between a few months to a few years, depending on frequency of wear, weight & gait of the wearer, and outdoor conditions of wear. We recommend heading to your local cobbler for a resole (and recapping rubber heels if necessary). We’d generally recommend a half-sole resole, which would only replace the worn-out part of the outsole, maintaining the original peg construction. This typically runs anywhere from $50 to $100 depending on the cobbler!

Reptilian (Caiman & Lizard) leather:

  • In general, you may care for your caiman and lizard boots in the same way that you’d care for your calfskin or ostrich boots, except that we would recommend conditioning every month, regardless of the frequency of wear, to avoid leather cracking between scales.
  • Store boots in a dry and dark place
  • Alternate boot-wearing days to allow boots to properly dry out
  • Ideally, keep boots stuffed with tissue, newspaper, or a cedar shoe tree that does not stretch the leather
  • Brush dirt off after every wear with a horsehair brush, using a damp cloth if necessary
  • Conditioning: We recommend conditioning every 1-2 months, depending on how often they're worn. This process may leave the boots with a slightly 'matte' finish. Bickmore's Exotic Cleaner is a great one that we would recommend! Here’s how to condition your boots:
    1. 1. Remove all dirt or dust with horsehair brush or damp cloth.
      2. While boots are still damp, lightly apply a conditioner (e.g., Bick 4) over the entire boot, ideally with your fingers but can also do with a brush.
      3. Let conditioner dry, then buff with horsehair brush.
  • Polishing: Ideally, you should polish only after conditioning, but it's entirely based on preference. If the boots are clean and you don't have time to condition, using a spray shine (sparingly) should be fine! We don’t have a specific polish recommendation other than using a neutral polish to avoid colors not matching. Ideally, use wax-based polish, but any neutral polish should work just fine. Here’s how to polish your boots:
    1. 1. After conditioning and buffing the boots (so they are dry), apply a thin coat of wax-based neutral polish to all the areas you wish to shine. The entire area to be shined should be covered with a slightly shiny layer.
      2. Let the polish dry, then brush off with a soft cloth.
      3. Buff with a horsehair brush to the desired level of shine.
  • Resoling: It is normal for the leather soles to wear out anywhere between a few months to a few years, depending on frequency of wear, weight & gait of the wearer, and outdoor conditions of wear. We recommend heading to your local cobbler for a resole (and recapping rubber heels if necessary). We’d generally recommend a half-sole resole, which would only replace the worn-out part of the outsole, maintaining the original peg construction. This typically runs anywhere from $50 to $100 depending on the cobbler!
When will you release new styles?

New styles and leathers are always in the works. The best way to avoid missing a release is to join our email list. Want a style you don’t see? Email us at howdy@tecovas.com. We listen!

Can I order custom boots?

We don't make any boots to order, so unfortunately neither custom nor personalized boots are an option. If the size or style isn't on our website, we don't make it. That said, we offer a wide range of sizes to accommodate as many folks as possible, including 7-14 in two widths for guys and 5-12 for gals!

Do you ship outside the continental U.S.?

We only ship to the lower 48 states right now. We’ll be shipping internationally (and to Alaska and Hawaii) in the future, so hang tight! If you can’t wait, have a friend in the lower 48 order a pair and send them to you.

Where are your products made?

We proudly partner with one of the oldest and most respected bootmakers in the world in León, Mexico to handcraft all of our boots. León is a city steeped in shoemaking history and is the same city in which the majority of western boot brands entrust the production of their best footwear. In fact, our boots are handcrafted alongside some of the very same brands that retail their boots for 2-3X the price.

Our ethical factory is comprised of well-paid artisans, many of whom have been making boots by hand for decades. Read more about our handmade bootmaking process here!

Our belts and accessories are handcrafted in another ethical factory in León - just down the road from our bootmakers - alongside some of the most respected luggage and belt brands in the world!

Didn’t answer your question? Email us at howdy@tecovas.com.

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