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Sizing & Fit

  • What size should I order?
  • Tecovas boots are designed to fit true to standard U.S. shoe sizes. The best sizing advice is to simply order what you’d normally order! When in doubt, order your size in dress shoes (men) or heels (women).

    If you’re between two sizes, we generally recommend our boots fit snugly (yet comfortably) at first, since the leather will give and form to your foot with wear.

    Need more advice? Check out our Fit Guide here or shoot us an email any time at howdy@tecovas.com!
  • Do you have a size conversion chart?
  • Brannock Devices are used to measure standard U.S. shoe sizes (like our sizing), so you can use this size conversion chart if you don’t know your U.S. shoe size!
  • I'm between two half sizes. What should I order?
  • We generally recommend ordering the lower of two half sizes if you’re between, unless you know you have a slightly wider foot or a high instep. In those cases, go for the higher of the two sizes!
  • How do Tecovas boots fit compared to other brands?
  • Our team has had varied experiences with other boot and shoe brands, but the safest route to go for sizing is the size you order most often with other brands.
  • How can I tell if the boots fit properly?
  • Boots should fit snugly yet comfortably once you put them on for the first time (which can take a bit of effort; we recommend looking for a nice ‘plop’ effect when you slip your foot in). If they’re uncomfortably tight, you may want to size up, but if they’re just a bit snug, they should stretch with wear!

    It is normal for there to be a slight lift in your heel when you walk in the boots for the first time, but excessive heel slippage (i.e., your heel lifts out of the heel cup) is likely a sign that you should size down.
  • I have a high instep. Will Tecovas work for me?
  • Our boots are not specifically designed to work for higher insteps, but we recommend sizing up a width (men) or a half size up (women) if you’re certain you have a high instep. Shipping, returns, and exchanges are free if you need to try a different size!
  • I have wide feet.
  • We make two widths for men’s boots: D (average width) and EE (wide width). For women’s boots, we recommend sizing up a half size if you have wider feet (all of our women’s boots are B width).
  • I have narrow feet.
  • We don’t currently make widths narrower than D for men or B for women, but we have many customers with narrow feet who are quite happy with the fit of their Tecovas! Generally, we recommend ordering down a half size for each letter width difference (e.g., if you are a men’s 10C, try a 9.5D in Tecovas).
  • I have bunions.
  • All of the leathers we use are very supple, comfortable, and will stretch with wear. We have many happy customers who suffer from bunions!
  • Can Tecovas be worn with an orthotic or special insert?
  • Our insoles are not designed to be removed (they are attached to the midsole), but many customers use inserts successfully with our boots. We would suggest sizing up a half size to accommodate the extra room! If you have a thicker orthotic insert, it is possible to tear out our insole to accommodate, but we ask that you wait to do this until you are certain you’re not returning the boots.
  • Do you offer mismatched sizes?
  • We do not offer mismatched sizing for our boots (we only sell them in matching pairs). However, if you have two differently sized feet, we recommend sizing to the larger size and using an insert to accommodate the smaller foot!

Product

  • Where are Tecovas boots made?
  • We proudly partner with one of the oldest and most respected bootmakers in the world in León, Mexico to handcraft all of our boots. León is a city steeped in shoemaking history and is the same city in which the majority of western boot brands entrust the production of their best footwear. In fact, our boots are handcrafted alongside some of the very same brands that retail their boots for 2-3X the price.

    Our ethical factory is comprised of well-paid artisans, many of whom have been making boots by hand for decades. Read more about our handmade bootmaking process here!

    Our belts and accessories are handcrafted in another ethical factory in León - just down the road from our bootmakers - alongside some of the most respected luggage and belt brands in the world!
  • Can I order custom boots?
  • We do not offer any custom boots; nor do we make boots to order. Our boots are handmade in over 200 steps, but we only construct the sizes and styles as they are featured on our online store. Any boots that are purchased on our website have already been made and are available for immediate shipment!
  • What toe and heel options do you offer?
  • For our men’s line, we currently offer one type of toe – a classic, timeless R toe – and two types of heels: roper and cowboy.

    Our women’s line features a tapered R toe in the western bootie and cowgirl styles, whereas the equestrian style features a slightly lower heel and a rounder toe.
  • What are the outsole options?
  • All of our boots (men’s and women’s) feature the same sole: 100% leather outsole constructed with ¾ Goodyear welt and lemonwood pegs. A rubber heel caps the stacked leather heel for grip.

    We do not offer any customization or other outsole options, but many customers have had success adding a rubber outsole to their boots (at a cobbler) after purchase!
  • Are Tecovas insoles removable?
  • Our insoles are not designed to be removed. They feature an EVA strip and glove leather lining attached to the leather midsole.

    That said, it is possible to tear the insoles out (if necessary) if you want to add room for a custom orthotic or insert. Please do not do so unless you are keeping the boots!
  • Will you be making other sizes or widths?
  • We are considering offering more sizes and widths in the future, although currently the plans are not set. The easiest way to find out about new size and style availability is to sign up for our newsletter here!
  • Will you be making any other styles?
  • We always have new styles in the works! The easiest way to find out about new style availability is to sign up for our newsletter here!
  • Are there any plans for square toed boots?
  • We do not currently have any plans to introduce more toe shapes (e.g., square toe). We try to keep a simple product lineup to streamline both the production process and the choices shoppers have to make.
  • Can I make a product suggestion?
  • We are always open to hearing product suggestions! Feel free to email us a howdy@tecovas.com any time; we listen!
  • The item I want is out of stock. Will you be making more?
  • If we’re currently out of stock in any sizes or styles featured on the website, then we likely have plans to restock. Please make sure to sign up for the availability notification on the product page (click NOTIFY ME OF RESTOCK and sign up) to receive an email as soon as that style and size is back in stock!
  • Are the boots high quality? What makes Tecovas special?
  • It is our goal to make and sell the highest quality western boots and accessories on the market. We use traditional, handcrafted bootmaking techniques and the highest quality leathers and materials. Our boots stand toe to toe with the most expensive brands out there, but they’re generally much more affordable because of our unique direct-to-consumer business model (no retail margin built into the price!).
  • Where can I see reviews of Tecovas?
  • You can check out all of our reviews right here! We publish everything. People love our products and on average we receive 4.8 out of 5 stars!
  • How are the boots constructed?
  • Our boots are constructed using traditional western methods, including ¾ Goodyear welt construction, hand-hammered lemonwood pegs, hand-laid decorative cording, and hand-stitched quarters.

    Our sole is comprised of a 100% leather outsole, a corkbed filling that molds to your feet over time, a traditional leather midsole, an EVA strip for comfort, and bovine glove leather lining to top it off.

    The entire interior of the boot is lined in supple bovine leather lining, and we construct our shaft ‘inside out’ to hide the seams – so there is no uncomfortable seams inside any of our boots!

    Read more about our 200+ step handcrafted bootmaking process here!
  • Do Tecovas have good arch support?
  • Tecovas are not specifically designed for feet with high arches or flat feet, but in general, they offer good arch support because of the lemonwood pegged midsole area. Folks with flat feet and high-arched feet alike are happy with their Tecovas!
  • Do you offer gift cards?
  • We do offer digital gift cards, which can be purchased right here. They are emailed to the email address used in the order and can be forwarded or printed to the recipient. Email us any time (howdy@tecovas.com) if you need assistance with a gift order!

Ordering

  • How do I order Tecovas?
  • We sell our boots exclusively on our online store – right here! To order boots, simply select the product, color, size, and width you need and click ADD TO CART to start the checkout process. Once ordered, we ship the boots directly to you!

    If we’re currently out of stock in the item(s) you need, simply sign up to receive an email notification as soon as that item is in stock by clicking NOTIFY ME OF RESTOCK and entering your email address.
  • What forms of payment do you accept?
  • We accept all major forms of credit card in our secure online checkout system.

    If you would like to use a debit card, feel free to check out using PayPal. If you’re paying with PayPal Express Checkout, please keep in mind that your order will automatically ship to the address that’s associated with your PayPal account.
  • Is my order secure?
  • Yes! Our website employs industry-standard security measures to ensure your privacy and the security of your information. Any information that you provide is temporarily transmitted using Secure Socket Layer (SSL) technology and then encrypted using industry-standard safeguards.
  • Can I place an order for an item that is out of stock?
  • No, it is not possible to place an order for an out-of-stock item, but it is easy to sign up for an availability notification if the item you’re looking for is out of stock. Simply click NOTIFY ME OF RESTOCK, enter your email address, and you’ll receive an email as soon as it’s available for purchase!
  • I need to change my order. Help!
  • Please email us at howdy@tecovas.com if you need to cancel or change anything about an order you have already placed (e.g., change the item or shipping address). We ship orders pretty quickly, so the sooner you let us know the better!
  • How long will it take to receive my order?
  • If you placed an order, the item is already available for shipment from our warehouse. The vast majority of orders placed before 12pm CST are shipped out within 1 business day!

    Our free shipping is FedEx Ground and ships from Austin, Texas, which means it reaches most of the country in 3-5 business days. If you need the item(s) sooner, you can upgrade to Next Business Day or 2nd Business Day at checkout!
  • What is the status of my order?
  • You should receive emails that update you with the status of your order (e.g., when the items ship, tracking numbers, etc.), but if you create an account, you can also track your orders there. Need help creating an account? Email us anytime at howdy@tecovas.com.
  • Do I need to create an account to order?
  • You do not need an account to order from Tecovas. A Tecovas account is only used to track past orders, and can be created during checkout (or later with our help – just email us at howdy@tecovas.com).

    If you'd like to sign up to receive our newsletter (which is different from creating an Account), you can sign up here!
  • Are there any stores that sell Tecovas?
  • No – Tecovas products are exclusively sold directly by us right here from our online store! We are the first direct-to-consumer western brand, which means we do not sell our boots to any retailers. As a result, our top-quality products sell for a fraction of what they would typically cost at a traditional retail store!
  • Can I pick up my order in person?
  • We do not offer in-person pickup for any Tecovas orders. We use a third-party fulfillment center in Austin, Texas to warehouse and ship all of our products, and they’re very good at shipping out orders efficiently and accurately!
  • Can I place an order over the phone?
  • Of course! You can give us a call during business hours (9am-5pm CT Monday-Friday) at 833-TECOVAS (833-832-6827) if you'd like us to help you with an order.
  • Do you have a store in Austin?
  • We do not have a physical store open in Austin (having closed our Showroom for the time being to focus 100% on our online business), but we have physical retail plans for late 2018 or early 2019 (stay tuned)! Otherwise, we are 100% online only and you can email us with any questions at howdy@tecovas.com

Shipping

  • Is shipping free?
  • We offer free shipping on all orders! Our free shipping service is FedEx Ground and ships from Austin, Texas.

    We also offer expedited shipping services (Next Business Day and 2nd Business Day) for a reasonable fee at checkout.
  • How long does shipping take?
  • Our boots typically ship from our Austin warehouse 1-2 business days after the order is placed. Please note that our warehouse only ships out boots on Monday-Friday and FedEx (our carrier) considers business days Monday-Friday. Here's what you can expect for arrival based on the shipping option you selected:

    FREE SHIPPING
    Our free shipping ships via FedEx Ground and typically takes 2-5 business days to reach its destination. FedEx Ground business days are Monday-Friday.

    2 BUSINESS DAY SHIPPING
    If you ordered before 12pm CST on a Monday-Friday, these will arrive in 2 business days by end-of-day (if you ordered after 1pm, add 1 business day). FedEx Priority business days are Monday-Friday.

    NEXT BUSINESS DAY SHIPPING
    If you ordered before 12pm CST on a Monday-Friday, these will arrive the next business day by the end of the day (if you ordered after 1pm, add 1 business day). FedEx Priority business days are Monday-Friday.

    Your tracking number will include an estimated delivery date once it’s updated for the very first time. Please keep in mind that this is only an estimate and could change while your order is in transit.
  • Where does Tecovas ship?
  • We currently only ship to the lower 48 U.S. states and the District of Columbia (we do not ship to Alaska, Hawaii, or internationally).
  • Will you ever ship to Alaska, Hawaii, or internationally?
  • We do intend to ship to Alaska, Hawaii, and internationally eventually, but we do not have concrete plans set yet. Join our email list to stay updated on our shipping policies!
  • Can you ship to my PO Box?
  • While FedEx continues to be our primary shipping provider, we do occasionally ship to PO Boxes if they’re the only physical address that the customer has. If you’re planning on shipping your order to a PO Box, be sure to give us a shout over at howdy@tecovas.com. Since our boxes are a little bigger than the standard PO Box, we’ll work with our shipping team to make sure that it’s delivered properly and on time.
  • Can I expedite my order?
  • You can expedite your orders during checkout! We offer 2nd Business Day and Next Business Day shipping in addition to our free Ground shipping option.
  • Which carrier do you use to ship orders?
  • We primarily use FedEx to ship out our Ground and Priority orders. Need assistance with a different carrier? Shoot us a note at howdy@tecovas.com and we’ll see what we can do with our shipping team.

Pricing & Promotions

  • Do you ever offer promotions or discounts?
  • We proudly sell our boots for affordable prices every day and do not discount or have sales. We offer unbeatable value for the quality of products we make instead of relying on promotions, discounts, or sales! Given our direct-to-consumer business model, we strongly feel that we offer the best value for money available on the market.
  • Why are Tecovas boots so affordable?
  • We have committed to sell our boots exclusively directly to our customers instead of relying on retailers or distributors to sell our product at a markup. Essentially, we sell our products for ‘wholesale’ prices directly to you, which means you get top-quality products for middle-market prices. Read more about our business model here!
  • How do Tecovas products compare to other brands?
  • We handcraft our products using top-quality materials and construction methods, which means they stand toe to toe with the best and most expensive brands out there. In general, you can expect Tecovas products to be the same quality of brands 2 to 3 times the retail price – and about the same price as brands that cost half as much to make.

Returns & Exchanges

  • Do you offer free returns & exchanges?
  • Yes! Returns & exchanges are always free at Tecovas. We even include a free peel-off return label and instructions right in the box!

    As long as products are in 100% unworn condition, we will accept them for return or exchange within 30 days of your receipt.
  • What is your return policy?
  • Returns are 100% free for items in unworn condition (i.e., the outsole is completely unscratched). We encourage you to try the boots on carpet to avoid scratching the soles!

    We accept returns within 30 days of your receipt of your items, and it’s very easy to start a return. Simply fill out the return form (included in the box) and mail the items and original packaging back to us using peel-off return label (also included!). Need help with a return? Feel free to email us at howdy@tecovas.com.
  • What is your exchange policy?
  • Exchanges are 100% free for items in unworn condition (i.e., the outsole is completely unscratched). We encourage you to try the boots on carpet to avoid scratching the soles!

    We accept exchanges within 30 days of your receipt of your items, and it’s very easy to start an exchange. Simply fill out the return form (included in the box), making sure to note the item(s) you’d like to receive in exchange, and mail the items and original packaging back to us using peel-off return label (also included!). Need help with a exchange? Feel free to email us at howdy@tecovas.com.

    We do not have a limit on the number of times you can exchange eligible items. We want you to find your proper size!
  • How do I make a return?
  • Returns for Refund
    Returns are complimentary for items that are returned in new and unworn condition (e.g., the sole paint is not scratched at all) within 30 days of your receipt of the items. We want to make things easy for you, so we’ve included a free return shipping label and instructions in your box!

    Please place it on your re-sealed shipper box and drop it off at a FedEx location to initiate a return (no RMA required). Please allow 5-7 business days for the order to reach our warehouse and another 3-5 business days for us to process the return.


    In-Person Returns with Happy Returns
    We now accept free in-person returns at all Happy Returns locations around the country! Please visit a Happy Returns location within 30 days of the date of receipt of your order, and bring your eligible item(s) and original invoice. Happy Returns will process your transaction, and your refund will be initiated within one business day.

    Please note that items must be in new and unworn condition to be eligible for return. Exchanges are not accepted at Happy Returns locations at this time; for exchanges, please use the enclosed instructions for mailing item(s) back.

    Find your closest Happy Returns location here!
  • How do I make an exchange?
  • We are happy to accept exchanges on new and unworn merchandise for 30 days after receipt. Simply follow the instructions that were included in the box and use the included free return label to send item(s) back to us to initiate an exchange!

    Please allow 5-10 business days for us to process the exchange, which will then be sent back via free FedEx Ground shipping (3-5 business days).

    Need sizing or exchange advice? Shoot us a note at howdy@tecovas.com!
  • Can I return or exchange boots in person?
  • Unfortunately we cannot host returns or exchanges at our main warehouse, which is owned and operated by a third party.

    If you'd like to return your boots for a refund (not an exchange), we now accept free in-person returns at all Happy Returns locations around the country! Please visit a Happy Returns location within 30 days of the date of receipt of your order, and bring your eligible item(s) and original invoice. Happy Returns will process your transaction, and your refund will be initiated within one business day.

    Please note that items must be in new and unworn condition to be eligible for return. Exchanges are not accepted at Happy Returns locations at this time; for exchanges, please use the enclosed instructions for mailing item(s) back.

    Find your closest Happy Returns location here!
  • Can I exchange for a different item than the one I purchased?
  • You are more than welcome to exchange purchases for items of equal or lesser value (we will simply refund the difference in price once the exchange is confirmed)!

    If 
    you would like to exchange for a higher priced item, however, we would recommend simply purchasing that item in a new order and returning your first purchase for a refund. Unfortunately, our system does not save payment information and we are unable to process additional cost for higher-priced items.
  • How do I know when my exchange or return has been received?
  • We’ll send you an email notification as soon as your order has been checked in. Please keep in mind that while we strive to process each request as quickly as possible, most orders typically take a few business days to check in and begin processing.
  • When will my refund be processed?
  • Our team will initiate refunds on eligible orders within a few business days of the item being received by our warehouse team. Your credit card company may take 1-2 business days to show the refund on their end, but feel free to email us with any specific questions at howdy@tecovas.com!
  • How do I know when the new order from my exchange has been shipped?
  • You’ll receive an email from our warehouse team as soon as an exchanged item is shipped out to you! You’ll receive a tracking number with that email so you can keep track of your exchanged order.
  • How do I get a return label?
  • All Tecovas orders are shipped with a free peel-off return label and instructions right in the box! If you misplaced or cannot find yours, feel free to email us at howdy@tecovas.com and we’ll email you a new label.

Company

  • What does Tecovas mean?
  • We are named after the Tecovas Formation in west Texas, a beautiful geographical feature in the Palo Duro Canyon (the second largest canyon in the U.S.). We strive to make products as beautiful and timeless as the natural beauty of our home state.
  • Where are your products made?
  • We proudly partner with one of the oldest and most respected bootmakers in the world in León, Mexico to handcraft all of our boots. León is a city steeped in shoemaking history and is the same city in which the majority of western boot brands entrust the production of their best footwear. In fact, our boots are handcrafted alongside some of the very same brands that retail their boots for 2-3X the price.

    Our ethical factory is comprised of well-paid artisans, many of whom have been making boots by hand for decades. Read more about our handmade bootmaking process here!

    Our belts and accessories are handcrafted in another ethical factory in León - just down the road from our bootmakers - alongside some of the most respected luggage and belt brands in the world!
  • Where are y’all based?
  • We are proudly based in Austin, Texas! Our headquarters team is based here in Austin, and it’s also where we warehouse and fulfill all of our orders.
  • How do I contact the company?
  • You can reach our Customer Experience team from 9am-5pm CT Monday-Friday by email at howdy@tecovas.com or by phone at 833-TECOVAS (833-832-6827)!
  • Are y’all hiring?
  • We’re always hiring for our small but growing team. Check out this page for our open positions and apply directly there! If it makes sense for us to have a chat, we’ll reach out after you apply.

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