Help Center

Once your order is placed, you have a very small window of 60 minutes to cancel it. The "cancel order" button is shown on our order confirmation page if the order is not too far along in the fulfillment process and you are within the cancellation window.

Our team works incredibly fast to fulfill orders as quickly as possible. That said, should you not be able to cancel your order in time, we proudly offer free returns and exchanges*, so you always have the option to return your order once you receive it (certain exclusions apply; see our full Return Policy).

*Free returns/exchanges are not applicable for shipping addresses in AK and HI

Most orders will ship out 3-4 business days after the order has been placed, and our free shipping* (FedEx ground or USPS first class) reaches most of the country within 2-6 business days from the time shipped. If you need the item(s) sooner, you can upgrade to Next Business Day or 2nd Business Day at checkout!

Expedited shipping may not be available in all areas, and orders shipped via USPS (for P.O box deliveries) are unable to be expedited.

While we do our best to process expedited orders as quickly as possible, processing and shipping timelines can vary due to factors such as order volume, holidays, etc. Please note that the estimated time of delivery ar checkout is just an estimate and not a guaranteed delivery date.

*Free Shipping not applicable for shipping addresses in AK and HI

Yes, our products are also sold through select authorized retailers in addition to our retail stores!

If you placed an order under an account with us, you can log in to view your order status, located in your account settings.

If you did not create an account, you will receive updates of your order status via email (e.g., when the items ship, tracking numbers, etc.), or you can always click the order number in your order confirmation email to see your order's current status.

You do not need an account to order from Tecovas, however, your Tecovas account can be used to access your order history and details. If you have already placed an order and would like to set up an account, you can do so here.

We have Tecovas stores ready to serve you in most major metro areas in the United States and on all three coasts. Find your nearest store here and come say, “Howdy!” We’ll be happy to set you up with a cold beverage and get you fitted with a great pair of boots.

If you don’t have a Tecovas Store in your area, we do partner with quality Western retailers in select markets. All of our independent retail partners are carefully vetted and handpicked based on their dedication to customers, and of course, passion for Western.

You can see all of our locations here!

We do not offer in-person pickup for any online Tecovas orders. We use a third-party fulfillment center in Dallas, Texas to warehouse and ship all of our products, and they’re very good at shipping out orders efficiently and accurately! You can also purchase directly at our retail locations - we recommend calling ahead if you know what you want to ensure it's in stock!

To create a Tecovas account, simply click on “Log in” in the upper right-hand corner. From there, you’ll be prompted to enter your email address. Once done, a code will be sent to your inbox. Use that code to log in to your account and you’re all set!

We do offer digital gift cards, which can be purchased here. The email address used in the order will receive the gift card code and can be forwarded or printed to the recipient.

We can submit a request for a bulk order or event here!

Someone from our team will review your request and follow up with you directly.

We are proud to offer a 10% discount to all Active-Duty Military personnel, Military Retirees, Veterans, as well as Students. You can learn more about the Military Discount here and the Student Discount here.

At this time, we do not offer a discount for teachers or first-responders.

If a discount code is not working, please ensure that it has not expired and that it meets all the terms and conditions specified. Double-check for any typing errors and ensure that the code is applicable to the items in your cart.

If a discount code is removed at checkout, it's possible that it may not be a valid code or tied to the email address associated with your account. Ensure the code is valid for your email address and that you are logged in.

At this time, we ship to all 50 U.S. states and the District of Columbia. We do intend on shipping internationally down the road, but we do not have any concrete plans set yet. That said, Join our email and text list to stay updated on our shipping policies!

We proudly offer free Ground shipping* on some orders over $100. Expedited shipping options are also available in select areas for an additional fee.

*Not applicable for shipping addresses in AK and HI

Unfortunately, due to strict Fish & Wildlife Service regulations, we are not shipping to APO addresses at this time. Rest assured, this is on our radar for the future and we're so sorry for any disappointment!

We're now offering shipping options to Alaska and Hawaii!

Please note, while we're currently not offering exchanges, we will be accepting returns and all shipping charges will be calculated at checkout.

While we don't ship outside the USA just yet, we are actively evaluating shipping programs that would enable us to do so in the future, and that will ensure our customers have a consistent experience with returning and exchanging their items.

Stay tuned!

While we do offer standard shipping to both Hawaii and Alaska, standard shipping is shipped via boat so it often can take 2-4 weeks to arrive to you, whereas 2-day shipping is shipped via airplane and will arrive on or close to the estimated delivery date at checkout.

Additionally, when shipping standard, as it is en route via boat, we often do not have tracking updates until it lands at a hub. We have both options available, but for your best experience, we'd definitely recommend 2-day shipping!

Tecovas boots are designed to fit true to standard U.S. shoe sizes. The best sizing advice is to simply order what you’d normally order!

We utilize the Brannock Device to measure standard our shoe sizes. Pleas refer to This Size Conversion Chart to help find your size!

If you’re in between two half sizes, we generally recommend ordering the smaller size of the two.

If you have a wider-than-average foot or a high instep, we’d recommend going with the larger size.

When you’re first putting them on (which can sometimes take a bit of effort), you should feel a nice ‘thump’ when your heel slides into place. Once on, your toes should be comfortable and the boot should feel snug around the top and sides of your foot. When walking around, you want to experience some heel lift, but it shouldn’t feel like your heel is lifting completely out of the heel cup.

Our boots are not specifically designed for higher insteps, but we'd recommend taking a peak at our Zipper styles or ordering a larger width (Mens EE, Womens C).

For men's boots, we offer D-average width and EE-wide width. For women’s boots, we offer B-average width and select styles in C-wide width.

While we only currently offer standard width (Mens D, Womens B) and wide (Mens EE, Womens C), but we'd recommend ordering down a half size for each letter width difference.

If you have bunions and are looking to get a pair of Tecovas, we'd recommend ordering your typical size and purchasing Goatskin, Cowhide, or Ostrich for maximum comfort.

Our insoles are not designed or intended to be removed and are attached to the midsole, but many customers have used inserts successfully with our boots.

If you'd like to add an insert, we would suggest sizing up a half size to accommodate the extra room.

Our sizing runs true to industry standards, so we typically recommend ordering the size most commonly found in your closet! Check out our fit guides on our product pages for additional assistance.

Returns and exchanges are free* for items in unworn, unwashed and unused condition (i.e., original tags, unworn, unwashed, no scuffs on the soles of boots) within 30 days of receipt. If you are buying boots, we strongly encourage you to try them on carpet to avoid scratching the outsoles!

Our Return Policy applies exclusively to products purchased directly through Tecovas.com or Tecovas retail stores. Please see the full return policy here.

FINAL SALE: SOLD AS-IS; NO REFUNDS, RETURNS OR EXCHANGES.

*Not applicable for shipping addresses in AK and HI

*Exchanges are not available for Alaska and Hawaii at this time. That said, please feel free to return your original item(s) for a refund and place a new order for the product(s) you have your eye on.

During the holidays, we’ve extended our return/exchange policy! Orders placed between November 1st through December 25th will have until January 31st to process a refund or exchange in-store or online.

Items must remain unworn, unwashed, and unused to be eligible for returns. For boots specifically, please feel free to try them out on a carpeted surface, just be sure not to scratch the leather soles while doing so!

Final Sale items are not eligible for returns or exchanges and all customized products are final sale.

To start a return or exchange, simply head to tecovas.com/returns and follow the prompts, then mail your package back to us! We’ll send you a notification as soon as your refund has been inspected and processed, or your requested exchange is on its way*.

Once Tecovas receives your returned product, Tecovas will inspect it and perform a quality check to ensure it meets the condition as stated in this Returns and Exchanges Policy. Following inspection, Tecovas will send you a notification as soon as your refund has been processed, or your requested exchange is on its way. If you are eligible for an exchange or refund, Tecovas will either provide you a refund back to your original form of payment or we will ship your exchange product, as applicable.

Returns and exchanges will need to be verified and processed by Tecovas’ distribution center team. Please allow at least 14 days from the date Tecovas receives your return to process your return or exchange, with additional time for shipping allotted for any exchanges. Processing timeframes may vary.

Looking to return or exchange in person? Feel free to visit one of our Retail Locations near you.

You may choose to send back a return or using the prepaid shipping label provided when you go to tecovas.com/returns and follow the prompts to get your prepaid shipping label and mail your package back to us!

Tecovas is not responsible for items lost or damaged in transit.

*Exchanges are not available for Alaska and Hawaii at this time. That said, please feel free to return your original item(s) for a refund and place a new order for the product(s) you have your eye on.

You can print your return label at tecovas.com/returns.

Yes! If you'd rather return or exchange your online purchase in person instead of using the online process, our team will make sure that your needs are met in the store. See our full returns and exchanges policy here.

Tecovas purchases cannot be returned to the an outlet unless originally purchase there.

*Exchanges are not available for Alaska and Hawaii at this time. That said, please feel free to return your original item(s) for a refund and place a new order for the product(s) you have your eye on.

Of course! Please feel free to visit tecovas.com/returns to start your return today*. See our full returns and exchanges policy here.

NOTE: Tecovas purchases made online or at another Tecovas Store cannot be returned to the Outlet.

*Exchanges are not available for Alaska and Hawaii at this time. That said, please feel free to return your original item(s) for a refund and place a new order for the product(s) you have your eye on.

Whether purchased in-store or online, you can visit tecovas.com/returns to start your return. See our full returns and exchanges policy here.

Tecovas purchases cannot be returned to the an outlet unless originally purchase there.

*Exchanges are not available for Alaska and Hawaii at this time. That said, please feel free to return your original item(s) for a refund and place a new order for the product(s) you have your eye on.

We offer a 12-month limited warranty on items that are deemed defective by our warranty team. If you're experiencing an issue outside of normal wear or tear, we encourage you to file a claim on our website. If it's determined to be defective and falls within the 12-month timeline, we'll provide you with a solution that best meets your needs.

If you believe your product is defective, please complete a Warranty Return on our website and send us the Product(s) via the provided shipping label.

This warranty does not apply to the effects of normal wear and tear, nor does it apply to products that have been damaged by misuse, neglect, customization, accident modification, or unauthorized repair.

If your favorite pair needs some attention but does not fall under warranty, we invite you to bring them into any Tecovas Store for complimentary cleaning and conditioning. Find your nearest store here.

If your pair is in need of new soles or repairs, please take advantage of our partnership with NuShoe to get a complete resole and restoration!

If an item is past our 30-day return policy or is worn, you can utilize our Tecovas Trading Post!

The Trading Post is a second-hand marketplace that's an extension of tecovas.com and serves as a buy, sell, and trade community for our customers.

The great news is that you can buy and sell on the site for Cash OR for Credit to shop at Tecovas! The credit will be in the form of a digital gift card, redeemable in Tecovas stores or the Tecovas website, and does not have an expiration date.

Once you've submitted a warranty claim, please allow 2-5 business day for review. If your warranty claim is approved, we will provide you with a prepaid return label to return your item.

For more information, check out our warranty policy.

After an order is placed and delivered, you can use this link to provide recipient with a gift receipt!

As a reminder, our return policy is 30 days from date of purchase, and items must remain unworn/unused.

Tecovas offers a 12-month limited warranty on items that are deemed defectived in materials and workmanship by our warranty team. To submit a claim, simply go to tecovas.com/returns and follow the prompt to submit a warranty claim. Once submitted, our team will review your claim and provide a decision. Please note, you will not receive a prepaid return label unless your claim has been pre-approved.

Damage resulting from misuse, abuse, neglect, improper maintenance, accidents, or unauthorized modifications will not be covered under warranty. For more details, please review our terms & conditions.

The gift purchaser can use this link to create a gift receipt for the recipient.

To return a gift, you can use this link, click the button saying "Return a gift", and follow the prompts. Once the return or exchange has been submitted, you'll receive a shipping label to return your item/s.

If you are gifting someone Tecovas, you can use this link to create a gift receipt for the recipient!

Every pair of Tecovas Kids boots has been tested by accredited third-party labs to meet all U.S. children’s footwear safety standards. That means everything from materials to construction has been reviewed for compliance with Consumer Product Safety Commission requirements. In short: the boots are built to be safe, durable, and comfortable—so parents can feel confident letting kids run, play, and grow in them.

Yes! Just like our adult boots, most of our Tecovas Kids boots can be customized in stores with complimentary services like branding*, debossing, and boot shines. These special touches make the experience fun for kids and meaningful for parents, often turning a purchase into a lasting family memory. The only exception here is boot stretching — because of the textile lining, Kids boots can’t be stretched.

*At this time, we’re unable to brand the Bone colorway of our Kids boots.

Our Kids’ boots are designed to run true to size. In most cases, the same size your child wears in sneakers or dress shoes will be the right fit in boots. All Tecovas Kids boots are a B-width (the same as our women’s boots).

• Toddler sizes: 5C–10C (whole sizes only). These cover the younger end of the scale, usually for little ones walking on their own (roughly ages 2–3).
• Kids sizes: 11C–13C, followed by 1Y–3Y (whole sizes only). These cover the child-to-youth range (roughly ages 4–8). For reference, a size 3.5Y is about the same as a Women’s size 5.

The Tecovas Kids collection is handcrafted at a family-owned factory in India with a long history of making high-quality, comfortable dress shoes. To bring this collection to life, our team spent months on-site teaching the factory traditional Western bootmaking techniques. By combining their expertise in dress shoe construction with Tecovas’ bootmaking knowledge, the result is a line of Kids boots that are high-quality, durable, and comfortable. Our partnership has been so strong that members of the factory’s family even traveled to León, Mexico, to continue training with our bootmakers there.

All of our boots are handcrafted from premium materials from the best tanneries in the world, leveraging state of the art technology and time-honored construction methods. We believe there's value in timeless designs that can be enjoyed for generations, and plenty of room for modern innovations.

Refer a Friend is our referral program to reward our most loyal customers who bring new people to the Tecovas family!

To qualify for our referral program, you'll simply need to have purchased from us in the past and then you'll click on the 'Refer a Friend' option found within your 'Account Home' when logged in on our ​​​website.

They will then receive $50 off their first purchase of $250. Once their first purchase is validated, we’ll send you a discount code via email for $50 off your next purchase of $250 or more at Tecovas. Please read the terms and conditions for more details.

Yes! You can see all of our locations here.

Be sure to stay tuned and join our email and sms list for any new store openings.

You can see all of our locations here!

Be sure to stay tuned and join our email and sms list for any new store openings.

Check out our retail guide where you’ll find the full list of our retail locations nationwide and you’ll be able to view store addresses, hours, and more!

Along with our beautiful Tecovas products, we also offer an array of complimentary services!

- Boot Shining
- Boot Stretching
- Branding Customizations
- Debossing Customizations
- Hat Adjustments

Please reach out to your local store for details.

Check out this page for our open positions and apply directly there!

Everything we make is designed in Austin, Texas by our team. Our heritage-made cowboy boots are handcrafted in León, Mexico by generational bootmakers in more than 200 steps. Our performance-minded footwear is made by hand in Vietnam where we can leverage state of the art technology into our timeless Western aesthetic.

All of our boots are handmade to the highest standards by trained specialists in traditional or performance-oriented boot construction — using premium materials.

Our boots are constructed using traditional western methods, including ¾ Goodyear welt construction, hand-hammered lemonwood pegs, hand-laid decorative cording, and hand-stitched quarters. Our sole is comprised of a 100% leather outsole, a corkbed filling that molds to your feet over time, a traditional leather midsole, an EVA strip for comfort, and bovine glove leather lining to top it off. The entire interior of the boot is lined in supple bovine leather lining, and we construct our shaft ‘inside out’ to hide the seams – so there is no uncomfortable seams inside any of our boots!

Our Vietnam-made boots are hand made by a skilled workforce specifically trained in performance-oriented rubber boot construction. Many of these boots feature hardworking composite safety toes, dual-density cushioned outsoles with our own in-house designed slip and oil-resistant Muckoff tread that sloughs off debris, and Total Energy command insoles that rebound with each step.

While we make every effort to ensure color consistency across all styles, no two authentic animal hides are exactly the same, and slight color variation can be expected from piece to piece. Textures, grain, and patterns can vary from one hide to the next as well, particularly among exotic leathers. Safe to say, every pair is unique.

We do not offer custom boots at this time, however, you can stop by your local Tecovas store for a complimentary boot branding, burning, and stamping to add a little touch to your pair!

For our men’s line, we currently offer seven different profile options:

Roper - 10" shaft, round toe, and 1 ⅛" roper heel (no pitch)
Cowboy - 12" shaft, round toe, and 1 ½" angled cowboy heel
Zip Boot - 8" zippered shaft, round toe, and 1 ¼" angled Hybrid heel
Square Toe - 12" shaft, square toe, and 1 ¼" angled Hybrid heel
Chelsea - 6" shaft, round toe, and 1 ¼" angled Hybrid heel
Wedge - 10" shaft, round toe, and 1" Vibram wedge heel
Horseman - 13 ½" shaft, round toe, and 2" pitched riding heel

For our women’s line, we currently offer five different profile options:

Cowgirl - 12" shaft, round toe, and 1 ¾" heel
Tall Cowgirl - 14" shaft, snip toe, and 2" heel
Western Bootie - 6" shaft, round toe, and 1 ¾" heel
Zip Bootie - 6" shaft height, snip toe, and 2 ½” heel
Chelsea - 6" shaft height, snip toe, and 1 ¾" heel

Most of our heritage-made boots feature a 100% leather outsole and rubber heel caps on the stacked leather heels for grip.

We also offer dual-density cushioned rubber outsoles for long days and hard work, and butyl-treated leather soles for the ranch.

With the exception of our Men’s Ranch boots, our insoles are not designed or intended to be removed.

If you'd like to add an insert, instead of removing the original insoles, we would suggest sizing up a half size to accommodate the extra room.

We are considering offering more sizes and styles in the future. The easiest way to find out about new size and style availability is to sign up for our emails and texts here!

Per California Penal Code Section 653, "it is illegal to sell python and lizard products in California." As a result, we are unable to ship any of our lizard and python boots or accessories to addresses within the state of California.

As of 2023, Alligator, Caiman, Nile Crocodile, and Saltwater Crocodile can be sold legally in California and to California residents under international treaty and US federal law.

Looking for a professional restoration? We offer a full resoling and restoration program for customers. Check It Out!

We typically replenish back-ordered items every couple of weeks, but please stay tuned and sign up for our back-in-stock notification if you haven’t already. This is the best way to know when items are available and ready to ship!

In an effort to reduce our carbon footprint by going paperless, we're no longer including an envelope with care instructions in your shipment.

If you'd like more information about how to care for your boots, we encourage you to visit our Product Care page on our website.

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

At checkout, you can choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase.

You will make your first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

If you choose to make additional payments before your scheduled pay dates, or you'd like to update the payment method between installments, you may do so through your Afterpay account.

Yes, a transaction value limit of $2,000 applies to purchases made with Tecovas using Installments by Afterpay.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay-eligible products, you will need to place two separate orders. In addition, Afterpay cannot be used for orders under $30.

You can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return Policy.

Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

If you would like to know more about Afterpay, visit the Afterpay Website for a comprehensive list of FAQs, terms, Purchase Payment Agreement as well as Afterpay’s Privacy Policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here).